Refund policy

Every mood.exe shirt is printed after you order it. We don't keep anything in stock, and each piece is made for one customer. For that reason, we do not accept returns or offer refunds for a change of mind or for ordering the wrong size.

Please read the sizing guide before ordering. Our two blanks are cut differently, and both carry a manufacturing tolerance of 1.5 inches.

If you ordered the wrong size, get in touch anyway at support@moodexe.com. We cannot take the shirt back, but we can usually put a discount toward the right one.

If your order arrives damaged, misprinted, or is not what you ordered, email support@moodexe.com within 15 calendar days after you receive each affected item with your order number and a photo showing the problem. We will reprint and reship the item at no cost to you. If we cannot provide a suitable replacement, we will refund the affected item and any applicable shipping charges to your original payment method. You don't need to send the original back.

Cancellations. Orders can be canceled for a full refund until production begins, usually within a few hours of ordering. Once a shirt has entered production, it cannot be canceled because it has already been made.

Garment-dyed pieces vary slightly in shade between items and shift a little in the first wash. This is the dyeing process, not a defect, and isn't covered on its own. If something looks wrong to you, send a photo to support@moodexe.com, and we will take a look.

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take several business days for the credit to appear.

Nothing in this policy limits any rights you have under applicable consumer protection law.

Questions: support@moodexe.com